Dear Blue Jay Shuttle users,
We sincerely apologize for the inconvenience that occurred a little after 7pm on the evening of Monday, November 28 and continued until about 7am on Tuesday morning. The entire Transloc platform, including fixed-route tracking, Blue Jay Shuttle requests and dispatch, and driver directions all crashed. Transloc identified the cause of the problem early this morning and rectified the situation.
While we have backup plans should a short outage occur, this full-system outage wiped out all abilities to use Transloc. The only way to request a Blue Jay Shuttle was to phone 410-516-8700 and phone lines were jammed. We acknowledge the severe issues this caused and the impact on your ability to travel safely.
We are working on a better backup plan should future outages occur, as well as evaluating alternative solutions.
Thank you for your patience as we strive to provide safe, reliable transportation services; and for your understanding and our acknowledgement of this failure to do so. We truly hope it will not happen again.