When using the TransLoc app to request pickups, it is far preferable that you enter an address or a place name as "Custom Pickup" and NOT "drop a pin" on the map. Usually the first several letters will bring up the place name. Dropped pins often get improperly translated to the wrong side of the street or building than intended -- resulting in miscommunications and delays. Make our job easier and your pickup quicker by entering your pickup location!